By using Fountain Pen Singapore’s website and services, you agree to be bound by the following Terms and Conditions in full; If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

Terms of Use

This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. INFORMATION ON THIS WEB SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Fountain Pen Singapore may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

Fountain Pen Singapore does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to Bliss Hampers Singapore will be deemed NOT to be confidential. By sending Fountain Pen Singapore or http://fountainpensg.com any information or material, you grant Fountain Pen Singapore an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that Fountain Pen Singapore is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

Information Fountain Pen Singapore publishes on the World Wide Web may contain references or cross references to other products, programs and services that are not announced or available in your country. Such references do not imply that Fountain Pen Singapore intends to announce such products, programs or services in your country. Consult a Fountain Pen Singapore representative for information regarding the products, programs and services which may be available to you.

Fountain Pen Singapore makes no representations whatsoever about any other web site which you may access through this one. When you access a non-Fountain Pen Singapore web site, please understand that it is independent from Fountain Pen Singapore, and that Fountain Pen Singapore has no control over the content on that web site. In addition, a link to a non-Fountain Pen Singapore web site does not mean that Fountain Pen Singapore endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL FOUNTAIN PEN SINGAPORE BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Copyright Notice

Copyright (c) 2015-2017 Fountain Pen Singapore.

Subject to the express provisions of these terms and conditions:

(a)      we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)      all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Shipping Policy

Delivery Timeline

  1. Customer places the order
  2. Fountain Pen Singapore processes the order and prepares it for shipment
  3. Upon dispatch, an email notification will be sent to the customer
  4. Delivery personnel will transport the order to the delivery address
  5. If the customer is not around to receive the delivery, the delivery personnel will give a call to the customer*
  6. If customer is not at home, we can leave the item at the doorstep (Do note that our company will not be liable for any loss/damage of the item in this case)*

*For Courier Services only

Rescheduling of Delivery

The customer is allowed to re-schedule the delivery by if a request via email is received at least 24 hours before the start of the selected delivery timeslot, subject strongly to availability.

Standard Courier Shipping

Fountain Pen Singapore aims to fulfill Standard Courier Shipping within 5 days from the day your order has been processed, excluding the day the order is processed. The delivery timeframe excludes Sundays and Public Holidays. While Fountain Pen Singapore will try our best to abide by the customer’s selected timeslot, the delivery time is subjected to availability and we reserve the right to schedule your delivery at a different time.

Express Courier Shipping

Fountain Pen Singapore aims to fulfill Express Courier Shipping within 2 days from the day your order has been processed, excluding the day the order is processed. The delivery timeframe excludes Sundays and Public Holidays. While Fountain Pen Singapore will try our best to abide by the customer’s selected timeslot, the delivery time is subjected to availability and we reserve the right to schedule your delivery at a different time.

Disclaimer

Fountain Pen Singapore will not be responsible for any failed deliveries should the customer provide the wrong delivery information such as the wrong address, wrong contact information, or wrong delivery date and timing.

Fountain Pen Singapore will do our best to help our customers receive their order. However, we are not obliged to deliver the order in any other ways not previously agreed on before the delivery.

We are also not obliged to perform any form of delivery beyond delivery to your doorstep. Should you not be at the location to receive the delivery, we are not obliged to wait for you to return home. We can however pass it to any other persons living in your home.

In cases where our logistics run into unforeseen circumstances, your delivery might be delayed for any number of reasons. In this case, we will inform you of any re-scheduling as early as we can.

Restricted Areas

Fountain Pen Singapore will not ship to Tuas, Army Camps or Sentosa. If the customer wishes to do so, Fountain Pen Singapore has the right to charge a surcharge.

Self-Collection Policy

Customers who opt to self-collect must produce a valid receipt or Fountain Pen Singapore will not be able to allow a collection. Other forms of identification are not accepted.

Self-collection can be done any time Mondays – Fridays, 11am – 5pm, excluding Public Holidays. Fountain Pen Singapore is not obliged to accept requests for collection outside these hours.

The warehouse address is strictly for self-collection and dispatch purposes only and all orders have to be placed and paid for online beforehand. Bliss Hampers Singapore will not accept cash payments for orders at the warehouse.

Fountain Pen Singapore is not obliged to accommodate requests for collection at venues other than our warehouse.