When you shop with us at Fountain Pens Singapore, we care about you too. It is why we create the most secure environment where you can make your purchase with us.
  1. Paypal Payment
  2. 7 Days Return Policy
  3. Product Guarantee
  4. Shipping Policy

Payment

All in one safe place.

Keep your money in one, more secure account. Paypal protect buyers’ and sellers’ financial information. Send and receive payments without revealing any credit card information to us.

Safer from threats

As the pioneer in online payments, Paypal set the standard for fraud prevention by delivering holistic security solutions to minimise fraud across major payment types and channels – including online, offline or mobile payments.

Information well-guarded

Your security is our top priority. Paypal combine world-class anti-fraud detection with 24/7 account monitoring to keep you safer. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with PayPal. Plus, your financial information is never shared.

Real-time fraud prevention

When it comes to fraud, it’s vital to stay one-step ahead. Every incoming transaction is monitored and analysed within milliseconds to identify and help prevent fraud before it occurs. What’s more, with Paypal’s sophisticated fraud risk models and analysis tools can be tailored to your unique needs, so you enjoy optimal protection from fraud.

Your security. Our priority.

7 Day Return Policy

Unhappy with the pen you purchased?

Fountain Pen Singapore offers all our customers a Money-back Guarantee for 7 days if they are dissatisfied with their product. This is our commitment to provide the best fountain pens you can find.

How To Request For A Refund

Request

Request for a return by filling in the simple Returns Request form. You’ll need a photo of the overall product and your order receipt (from your email)

Return

Return the product to us after your request is approved.

Refund

A refund will be issued via the same payment gateway you used for your payment.

Risk Free Shopping

Product Guarantee

We’ve got your back.

Protecting you from checkout to delivery.

Refunds for incorrect orders

If an order doesn’t arrive or doesn’t match the description, we’ll reimburse the full cost for the eligible purchases.

$0 liability

If you’re charged for something you didn’t purchase, tell us. We’ll secure your account and investigate.

Resolution support

If you have problems with a purchase or any queries feel free to contact us.

A Safer Choice At Checkout

Shipping

Free Shipping for second fountain pen purchased onwards

Only pay shipping on the first piece in your order and we’ll cover the rest.

Purchase with family and friends and save as you buy!

Fuss-free Shipping

Select

Select a shipping method and delivery timeslot

Confirmation

You’ll receive an email notification upon order dispatch

Delivery

Receive your order soon after!

Shipping Options

Standard

$7

3-5 Days

Ships to your doorstep

Choice of Timeslot available

Express

$10

(1-2 Days)

Ships to your doorstep

Choice of Timeslot available

Further Questions?

We are here to help!